Essential Overview
This document outlines how Peninsula Travel Limited processes individual data when you interact with our travel agency services. We act as a data controller for the details you provide to us. Our operations align with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Identity and Contact Information
The entity responsible for handling your personal data is Peninsula Travel Limited.
- Company Number: 08566496
- Registered Office Address: 2 Laurel House 1 Station Road, Worle, Weston-Super-Mare, North Somerset, BS22 6AR
- Correspondence Address: 5 Blake End, Kewstoke, Weston-Super-Mare, England, BS22 9LS
- Electronic Contact: contact@peninsulatravel.uk
Information Gathered by Our Agency
We collect specific elements of personal information necessary to deliver our holiday services. The categories of information we handle include:
- Identity Elements: First names, family surnames, titles, gender, dates of birth, and passport details.
- Contact Elements: Postal addresses, electronic mail addresses, and telephone numbers.
- Transactional Elements: Details concerning your past bookings, itineraries, destinations, and structural choices.
- Digital Elements: Internet Protocol addresses, browser variations, cookie identifiers, and structural data collected during your visits to our online platform.
How We Obtain Your Information
Data collection occurs through direct and automated pathways:
- Direct Interaction: You supply details when requesting quotes, booking holidays, subscribing to informational newsletters, or communicating with our team via email.
- Automated Technologies: As you navigate our website, our servers collect technical indicators through cookies and standard digital logs.
- Third Parties: We sometimes receive information from industry booking systems, transport operators, and accommodation providers who assist in fulfilling your itinerary.
Legal Foundations for Processing
UK law dictates that we must possess a lawful basis to use personal data. We rely on the following pillars:
- Contractual Necessity: Processing is mandatory to establish quotes or finalize your holiday arrangements.
- Legal Obligation: We must hold specific data to comply with statutory UK travel regulations and tax requirements.
- Legitimate Interests: We utilize your data to operate our business efficiently, manage customer relationships, and refine our services, provided this does not override your fundamental liberties.
Sharing of Personal Information
To organize your itinerary, we share specific details with external entities involved in your itinerary:
- Service Providers: Transport companies, accommodation establishments, and tour operators based in the UK or your chosen holiday location.
- Regulatory Authorities: Border agencies, customs, and aviation bodies as required by international transport statutes.
- Business Agents: Secure electronic platforms that host our reservation databases and email dispatch systems.
International Transports of Data
Since holidays involve overseas travel, your information will cross UK borders to reach accommodation and transport operators in your destination country. When transferring information outside the UK, we deploy appropriate contractual safeguards to ensure your details remain secure.
Storage Periods
We retain personal information only for the duration required to satisfy the purposes for which it was gathered. This includes fulfilling legal, accounting, and statutory reporting duties under UK commercial regulations.
Security Frameworks
We have implemented appropriate organizational arrangements to prevent your personal details from accidental loss, alteration, unauthorized access, or disclosure. Access to your data is restricted to employees and contractors who possess a strict business need to know.
Your Legal Rights
Under UK data protection law, you possess explicit freedoms regarding your data:
- Access: The right to request copies of the personal details we hold.
- Correction: The right to demand the rectification of inaccurate or incomplete records.
- Erasure: The right to request the deletion of your personal details under specific conditions.
- Restriction: The right to limit how we handle your information.
- Portability: The right to ask for a transfer of your details to another provider.
To exercise these rights, submit a written request via contact@peninsulatravel.uk .
Regulatory Authority
If you have concerns about our data management practices, you have the right to lodge a formal complaint with the Information Commissioner's Office (ICO) , the statutory data protection watchdog within the United Kingdom.